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Messages 2025-08-04 - System Down

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2025-08-04 - System Down
The City of Saint Paul is actively responding to a digital security incident that is temporarily impacting access to some internal systems including our bill payment system. Our teams are working closely with local, state, and federal partners to resolve the situation and restore full functionality.

Our online and telephone bill payment systems are currently unavailable, but we are now accepting in-person payments by cash and check at our office located at 1900 Rice Street. No late fees will be assessed during this period. Additional billing and service updates will be shared once systems are restored.

Customers are highly encouraged to Register for a Customer Portal account. One time payments should be used ONLY for unique situations.

Enter Account Information

All fields are required unless labeled as optional.

Account Typefor first payment type

Select a payment type for your first account

Utility Bill

Hydrant Permit Deposit (Contractors applying for a hydrant adapter)

Enter account details for your first account

Please enter the Customer Number-Account Number as shown on your bill.

Customer Number-Account Number
–

Account Typefor additional payment type

Remove the second account from my payment

Select a payment type for your second account

Utility Bill

Hydrant Permit Deposit (Contractors applying for a hydrant adapter)

Enter account details for your second account

Please enter the Customer Number-Account Number as shown on your bill.

Customer Number-Account Number
–

Account Typefor additional payment type

Remove the third account from my payment

Select a payment type for your third account

Utility Bill

Hydrant Permit Deposit (Contractors applying for a hydrant adapter)

Enter account details for your third account

Please enter the Customer Number-Account Number as shown on your bill.

Customer Number-Account Number
–

Account Typefor additional payment type

Remove the fourth account from my payment

Select a payment type for your fourth account

Utility Bill

Hydrant Permit Deposit (Contractors applying for a hydrant adapter)

Enter account details for your fourth account

Please enter the Customer Number-Account Number as shown on your bill.

Customer Number-Account Number
–

Account Typefor additional payment type

Remove the fifth account from my payment

Select a payment type for your fifth account

Utility Bill

Hydrant Permit Deposit (Contractors applying for a hydrant adapter)

Enter account details for your fifth account

Please enter the Customer Number-Account Number as shown on your bill.

Customer Number-Account Number
–

Account Typefor additional payment type

Remove the sixth account from my payment

Select a payment type for your sixth account

Utility Bill

Hydrant Permit Deposit (Contractors applying for a hydrant adapter)

Enter account details for your sixth account

Please enter the Customer Number-Account Number as shown on your bill.

Customer Number-Account Number
–

Account Typefor additional payment type

Remove the seventh account from my payment

Select a payment type for your seventh account

Utility Bill

Hydrant Permit Deposit (Contractors applying for a hydrant adapter)

Enter account details for your seventh account

Please enter the Customer Number-Account Number as shown on your bill.

Customer Number-Account Number
–

Account Typefor additional payment type

Remove the eighth account from my payment

Select a payment type for your eighth account

Utility Bill

Hydrant Permit Deposit (Contractors applying for a hydrant adapter)

Enter account details for your eighth account

Please enter the Customer Number-Account Number as shown on your bill.

Customer Number-Account Number
–

Account Typefor additional payment type

Remove the ninth account from my payment

Select a payment type for your ninth account

Utility Bill

Hydrant Permit Deposit (Contractors applying for a hydrant adapter)

Enter account details for your ninth account

Please enter the Customer Number-Account Number as shown on your bill.

Customer Number-Account Number
–

Account Typefor additional payment type

Remove the tenth account from my payment

Select a payment type for your tenth account

Utility Bill

Hydrant Permit Deposit (Contractors applying for a hydrant adapter)

Enter account details for your tenth account

Please enter the Customer Number-Account Number as shown on your bill.

Customer Number-Account Number
–

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